Before any request, it is necessary to have already registered your warranty on When you register your warranty, you will need to provide a copy of your purchase invoice.

The terms and conditions of your warranty are available on the website.

Important information

Battery: The Remade® battery is CE compliant and certified by a notified laboratory. The device’s battery should only be replaced by Remade® or a licensed partner.

Charger*: Find all our certificates on

Company*: Remade – ZA de l’Estuaire – 21 avenue de la Pierre Vallée – 50220 Poilley – FRANCE

Warranty Periods (for iPhone bought in U.K.): iPhone: 1 year – Charger: 2 years – Earphones: 1 year – USB cable: 1 year – Battery: 1 year



Our packaging is printed in France on certified FSC Mix Credit paper from responsibly-managed forests, Certification No. BV-COC-022735 ( Our manuals are printed in France on PEFC-certified paper, Certification No. BV/CdC/6022735 ( Our manuals and packaging are printed using ORGANIC Novastar® or Novaboard® inks sold by FlintGroup®, whose ingredients are sourced from renewable raw materials.

The Remade company is ISO 9001 version 2015 and ISO 14001 version 2015 certified by Bureau Veritas. All products comply with the essential requirements of RED Directive 2014/53/EU. Registered with Mutuelle Assurance MMA in Brecey, insurance number 116 24 1997.

iPhone made in PRC. Accessories made in PRC. iPhone is a trademark of Apple Inc. Copyright © Remade.All rights reserved. Remade and the logo are registered in France and other countries. Remade® Zone Artisanale de l’Estuaire, 21 avenue de la Pierre Vallée, 50 220 Poilley, FRANCE

Better than refurbished

User guide

1: Turn on your device.

2: If you have another device on iOS 11 or later, use Quick Start.

3: Activate your device

For more details on the first start-up of your device go to:

EU Declaration of Conformity: a copy of the Declaration of Conformity with the essential requirements and other relevant provisions of the RED 2014/53/UE directive is available at the addresses:,

Apple, iPhone, iTunes, iBookstore, and Safari are trademarks of Apple Inc.



Exposure to radio frequency energy (Specific Absorption Rate)

On your device, go to: Settings > General > About > Legal > RF Exposure

Hearing loss prevention

To prevent hearing loss, lower the volume and use headphones in moderation. More details about sound and hearing can be found at and in the device user guide.

Your device may be discharged without altering its operation. Charge it for 2 hours with the charger supplied. For optimal use of your device, remove the plastic film that may reduce the functioning of the sound and the touch screen.

The following symbol indicates that, in conformity with the local laws and regulations, electrical products may not be disposed of with household waste. Please dispose of these products at your municipality’s collection center or at your reseller, in order to guarantee environmentally-friendly disposal that conforms with local laws.

Accessories – Safety instructions

Technical specifications

The model number and technical specifications of your adapter are printed above.

Example of certification label, on AC adapter



All our accessories meet the essential requirements of European directives.

Carefully read this notice before using the USB AC adapter and keep a copy. Usage of this device must comply with the following instructions.

Only the provided cable and AC adapter or those from Apple® must be used to recharge your product or to connect it to another device (PC, Mac, TV, portable device…). We can not be held responsible for any damage caused to this product or for any accident, such as a fire, which is caused by the malfunction of accessories that were not provided by our company or by Apple®. The cable and AC adapter provided in our packaging must not be used with another device.

This AC adapter was designed with the utmost care for the safety of anyone using it. Therefore, special attention must be given to the risk of electrical shock and static electricity when using electronic equipment. All the manufacturer’s instructions for this product must be followed at all times to guarantee safe usage of this device.
Before plugging the charger, make sure that the outlet’s voltage matches the value indicated on the device.

Plug the USB AC adapter into an easily accessible outlet.
During use, leave a minimum distance of 20 cm between the AC adapter and you.
In order to prevent the risk of electrocution, do not submerge the AC adapter in water or any other liquid, and do not use it near water or a source of water (sink, bathtub, pool, wet basement).

Do not place the AC adapter in the following places:

  • in direct sunlight;
  • next to a heat source, a radiator or a place where the temperature is really high;
  • in dirty or dusty environments;
  • next to any kind of domestic items such as curtains,quilts, cushions, carpets… Do not store accessories in a low-temperature environment, in order to prevent the formation of moisture which can damage the device.

Never attempt to open the AC adapter; do not expose it to shocks.
Keep the AC adapter out of the reach of children.
Make sure that the USB is properly connected during installation.
Unplug the AC adapter when you are not using it to recharge your device.
If the AC adapter is not functioning normally, if it is producing sounds, odors, or fumes that seem abnormal, or if it becomes warped, unplug it immediately.
The AC adapter must not be used outside.
No part of this AC adapter can be replaced or repaired.

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Publication date: July 2019